Terms and Conditions for Harringay Cleaner Services
These Terms and Conditions govern the provision of cleaning services by Harringay Cleaner and apply to all domestic and commercial bookings unless otherwise agreed in writing. By making a booking, the customer confirms that they have read, understood, and accepted these terms. For the purposes of this document, references to “we,” “us,” and “our” mean Harringay Cleaner, and references to “you” and “your” mean the person or business receiving the service.
These terms are intended to create a clear working relationship and to set out the standards, responsibilities, and limitations that apply when you use our Harringay cleaning services. They cover how bookings are made, how payments are handled, what happens if a visit is cancelled or amended, the limits of our liability, our approach to waste handling, and the law that applies to the agreement. Nothing in these terms affects your statutory rights as a consumer where those rights cannot legally be excluded.
We may update these terms from time to time. The version in force at the time of your booking will normally apply to that booking unless a change is required by law or is otherwise stated to take effect immediately. If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force.
1. Booking Process
Bookings for Harringay Cleaner services may be requested by phone, email, online enquiry form, or any other method we make available from time to time. A booking request does not become a confirmed appointment until we have accepted it and provided confirmation of the agreed date, time, service type, estimated duration, and any other relevant details. We may decline any booking at our discretion, including where we are unable to accommodate the request safely or within a suitable time frame.
When arranging a cleaning appointment, you must provide accurate and complete information, including the property address, access arrangements, parking restrictions if relevant, the nature of the cleaning required, and any known hazards. If the information provided is incomplete or inaccurate and this affects our ability to deliver the service, we may revise the price, change the schedule, or cancel the visit. Harringay cleaning company bookings are based on the information available at the time of confirmation.
It is your responsibility to ensure that the property is ready for cleaning at the agreed time. This includes providing access, removing personal valuables where appropriate, and ensuring that the area can be safely worked in. Where keys, codes, or other access arrangements are provided to us, you must ensure they are correct and authorised. We are not responsible for delays caused by inaccessible premises or incorrect access information.
If a service requires a quotation or assessment before work begins, any estimate provided is based on the information supplied and may be adjusted if the actual condition, size, or complexity of the work differs from what was described. In the event of material changes, we will endeavour to discuss the revised scope with you before proceeding. Harringay Cleaner services are subject to availability, and we do not guarantee that preferred times or dates will always be open.
2. Services and Customer Responsibilities
Our service may include routine domestic cleaning, deep cleaning, end-of-tenancy cleaning, commercial cleaning, specialist sanitisation, and related tasks agreed in advance. The exact scope of work will be agreed at the time of booking or in a written quotation. Any tasks not expressly included in the booking confirmation are outside the standard service and may be charged separately if undertaken.
You agree to ensure that the working environment is reasonably safe. This means notifying us of any risks such as exposed wiring, broken fittings, infestations, mould, bodily fluids, sharp objects, unstable surfaces, or aggressive behaviour from occupants or animals. We may refuse to carry out work, stop work, or leave the property if conditions are unsafe, abusive, or significantly different from what was disclosed. In such cases, any cancellation fee or call-out charge may still apply.
We may move lightweight items to clean behind or underneath them, but we are not obliged to move heavy furniture, fragile items, wall-mounted objects, or items that could be damaged by movement. Unless specifically agreed, we do not provide ladder work above a safe reach, specialist restoration, or hazardous material removal. The client remains responsible for securing pets, protecting delicate items, and notifying us of any surfaces requiring special care. Harringay Cleaners will use reasonable skill and care in performing the agreed services.
3. Payments, Fees, and Invoicing
Unless otherwise stated, payment is due in accordance with the terms confirmed at booking. For one-off services, payment may be required in advance, upon completion, or within a specified period after invoicing. For recurring or business accounts, we may agree separate credit terms in writing. All prices are quoted in pounds sterling and may be subject to VAT where applicable.
We reserve the right to change our prices at any time before a booking is confirmed. If the scope of work changes after confirmation, or if additional time is required due to the condition of the property, extra charges may apply. Examples include but are not limited to additional rooms, heavy soiling, excess rubbish, biohazard-related issues, or waiting time caused by restricted access. Any supplementary fee will be calculated fairly and communicated where practicable.
Late or failed payments may result in suspended services, refusal of future bookings, or recovery action where permitted by law. If an invoice remains unpaid beyond the agreed deadline, we may charge reasonable interest and costs as allowed under applicable legislation. You are responsible for all bank charges, card processing issues, or transfer errors arising from your chosen payment method. Harringay cleaning company terms do not allow set-off unless we have agreed it in writing.
4. Cancellations, Rescheduling, and Access Problems
If you need to cancel or reschedule, please provide as much notice as possible. Cancellations made within the notice period stated in your booking confirmation may not incur a charge, but short-notice cancellations, missed appointments, or access failures may be subject to a cancellation fee. The exact fee may vary according to the length and nature of the booking and the resources already committed.
Where our staff arrive at the property and are unable to gain access, or where the property is unsuitable to work in for reasons outside our control, the appointment may be treated as a late cancellation or wasted visit. In such circumstances, the full or partial fee may still be payable. We will always aim to act reasonably and proportionately, taking account of the circumstances and any alternative arrangements that may be possible.
We may also need to reschedule or cancel a booking due to illness, severe weather, transport disruption, equipment failure, safety concerns, or circumstances beyond our control. If we do so, we will seek to offer a new date or a suitable alternative. Our liability for such changes will be limited to rescheduling or refunding any prepaid amount for the affected service, subject to any mandatory legal rights that apply.
5. Liability and Limitations
We will carry out the agreed work with reasonable care and skill, but we do not guarantee the removal of every stain, mark, odour, or defect, especially where the condition of the item or surface is poor, age-related, or beyond normal cleaning treatment. Certain materials, finishes, and fabrics may be vulnerable to damage even when cleaned properly. Unless we have expressly agreed otherwise in writing, any assessment of suitability for cleaning rests with you.
Our liability for loss or damage caused by our negligence is limited to the amount you paid for the relevant service, except where the law requires otherwise. We are not liable for indirect, consequential, or economic losses such as lost profits, missed occupancy income, business interruption, or reputational harm. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.
You must tell us about any valuable, fragile, antique, or sentimental items before the service begins. We recommend that such items are removed or secured where possible. We are not responsible for pre-existing damage, hidden defects, inadequate fixtures, or the failure of items that are old, unstable, or improperly installed. Where a claim is made, you must give us a reasonable opportunity to inspect the issue and, if appropriate, remedy the matter.
Any complaint about the service should be raised as soon as reasonably possible and, in any event, within a reasonable time after the service is completed. This allows us to investigate and, where appropriate, offer a remedial visit or other suitable resolution. A failure to notify us promptly may affect our ability to assess the issue fairly.
6. Waste Handling and Regulatory Compliance
We operate in accordance with applicable UK waste handling requirements. Unless expressly agreed, we do not remove large volumes of waste, hazardous waste, clinical waste, asbestos, sharps, chemical residues, or any material that requires specialist licensing or disposal methods. Any waste generated as part of the cleaning service remains your responsibility unless we have agreed in writing to remove it as part of the booked work.
If waste disposal is included, we will only handle it in a lawful and environmentally responsible manner. You must tell us in advance if the waste includes food waste, broken glass, sanitary waste, cleaning chemicals, or any other material that may require special treatment. We may refuse to handle materials that are unsafe, contaminated, or prohibited. If we discover such materials during the service, we may stop the relevant task and charge for time already spent.
You must ensure that any items requiring collection, transport, or disposal are lawfully owned by you or that you have permission to instruct us in relation to them. We are not responsible for items left by previous occupiers, fly-tipped waste, or materials that may be subject to third-party rights. Harringay Cleaner terms and conditions require compliance with all applicable laws, regulations, and site rules relating to waste, health, and safety.
7. Insurance, Property, and Security
We maintain insurance that is appropriate for the nature of our services, but insurance does not extend to every possible loss or incident. You are encouraged to maintain your own insurance for contents, fixtures, fittings, and business interruption where relevant. We are not responsible for loss or damage caused by events outside our control, including theft by third parties, accidental failure of utilities, or pre-existing faults in the property.
If we are given keys, alarm codes, fobs, or entry instructions, we will take reasonable care to store and use them securely. However, you remain responsible for ensuring that access arrangements are current and authorised. Any request to return keys or access items should be made in accordance with the agreed process. We may refuse to hold keys where doing so would create an unreasonable security or administrative burden.
We may photograph areas before and after cleaning for operational, quality, insurance, or record-keeping purposes. Such images will be used responsibly and in accordance with applicable data protection obligations. We will not use your personal information for unrelated purposes. If we receive information that is confidential in nature, we will treat it with appropriate care, subject to legal disclosure duties.
These terms form the entire agreement between you and Harringay Cleaner in relation to the relevant booking, except where a written variation has been agreed. If we delay in exercising any right under these terms, that delay does not waive the right. If a court or authority determines that any clause is invalid or unenforceable, the rest of the agreement will continue to apply.
Nothing in these terms creates a partnership, joint venture, or employment relationship between you and us. Our staff and contractors remain under our direction and control for service delivery purposes, but they are not your employees. You must not request any unlawful, unsafe, or discriminatory conduct from our team members.
Where there is a conflict between these terms and a specific written quotation or service agreement, the specific written document will usually prevail for the relevant point, provided it does not conflict with mandatory law. A waiver of one breach does not mean that future breaches are waived. Harringay cleaner service terms should be read as a whole.
8. Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from these terms, unless mandatory consumer law provides otherwise.
If you are contracting as a consumer, you may have rights under consumer protection legislation that cannot be limited or excluded by contract. If you are acting on behalf of a business, you confirm that you have authority to enter into the agreement and that the service is being arranged for business purposes where stated. These legal pages are intended to give a fair and transparent outline of the relationship between the customer and Harringay Cleaner.
By proceeding with a booking, you acknowledge that you have read these terms and agree to be bound by them. This document is designed to support clarity, fairness, and lawful service delivery for all Harringay cleaning services provided by us.
