Privacy Policy - Harringay Cleaner

This Privacy Policy explains how Harringay Cleaner collects, uses, stores, shares, and protects personal data when providing cleaning services. It applies to all Harringay Cleaner customers in the area, including residential and commercial clients, prospective customers, and anyone who communicates with us in relation to our services. We are committed to handling personal data in a lawful, fair, and transparent way in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Harringay Cleaner provides professional cleaning services to customers in Harringay and the surrounding area. In the course of delivering these services, we may act as a data controller for the personal data we collect and process. This means we decide why and how personal data is used, and we are responsible for ensuring it is handled properly.

2. Personal Data We Collect

We only collect personal data that is necessary for providing our services, managing customer relationships, and meeting our legal obligations. The types of information we may collect include:

Identity details, such as your name or business name.
Contact details, such as address, telephone number, and email address.
Service information, such as cleaning preferences, property access instructions, and booking history.
Payment information, where needed for invoicing and payment processing.
Communication records, including messages, enquiries, complaints, and feedback.
Technical information, if you interact with our digital systems, such as device or usage data in limited circumstances.

We do not intentionally collect special category data unless it is strictly necessary and you have provided it for a specific reason. If any such data is ever processed, it will be handled with additional safeguards and only where permitted by law.

3. How We Use Personal Data

We use personal data only for clear and legitimate purposes. These include:

arranging and delivering cleaning services;
managing bookings and customer accounts;
communicating about appointments, changes, or service issues;
issuing invoices, processing payments, and maintaining records;
responding to questions, complaints, or service feedback;
meeting legal, tax, accounting, and regulatory obligations;
protecting our staff, customers, and property from fraud or misuse;
improving our services and customer experience.

We will not use your personal data for purposes that are incompatible with those described here unless we have a lawful basis to do so and, where required, we inform you in advance.

4. Lawful Basis for Processing

Under data protection law, we must have a lawful basis for each type of processing. Harringay Cleaner relies on the following lawful bases:

Contract

We process personal data when it is necessary to enter into or perform a contract with you. For example, we need your name, address, and service instructions to arrange and complete cleaning work.

Legitimate Interests

We may process personal data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include managing customer enquiries, improving service quality, maintaining security, and keeping business records. We always consider whether the processing is proportionate and minimally intrusive.

Legal Obligation

Some information must be retained or processed because the law requires it, such as records for accounting, tax, or compliance purposes.

Consent

Where consent is required, we will ask for it clearly and separately. You may withdraw consent at any time, and this will not affect the lawfulness of processing carried out before withdrawal.

5. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. The retention period depends on the type of data and the reason for holding it.

Customer and service records are generally kept for the duration of the customer relationship and for a reasonable period afterwards.
Invoice, payment, and tax records are retained for the period required by applicable law.
Communication records may be kept for as long as needed to resolve disputes, respond to queries, or maintain service history.
Marketing consent records, where applicable, are kept until consent is withdrawn or no longer relevant.

When data is no longer required, we will delete it securely or anonymise it so that it can no longer identify you. We follow a retention approach based on necessity, proportionality, and legal compliance.

6. Processors and Third Parties

We may use trusted third-party service providers, known as processors, to help us operate efficiently and deliver our services. These processors may handle personal data only on our instructions and must protect it appropriately. Examples may include:

booking or scheduling systems;
payment processing services;
accounting or invoicing software providers;
IT and cloud storage providers;
communication and administrative service providers.

We only share the minimum personal data necessary for the task involved. We do not sell personal data. Where data is shared with third parties, we take reasonable steps to ensure they meet appropriate security and privacy standards.

In some situations, we may also disclose information if required by law, court order, or a valid request from a regulatory or public authority. Any such disclosure will be limited to what is necessary and lawful.

7. Data Security

We use appropriate technical and organisational measures to protect personal data from accidental loss, misuse, unauthorised access, alteration, or disclosure. These measures may include access controls, secure storage, staff awareness, and restricted handling of sensitive business records. However, no system is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under UK data protection law, you have a number of rights in relation to your personal data. These rights may apply depending on the circumstances and the legal basis for processing.

Right of access – you may request a copy of the personal data we hold about you.
Right to rectification – you may ask us to correct inaccurate or incomplete information.
Right to erasure – in certain cases, you may ask us to delete your data.
Right to restrict processing – you may ask us to limit how your data is used in certain circumstances.
Right to data portability – you may request transfer of certain data to you or another provider, where applicable.
Right to object – you may object to processing based on legitimate interests, including some forms of direct marketing.
Right to withdraw consent – where we rely on consent, you may withdraw it at any time.

To exercise your rights, you should provide enough information for us to identify your request. We may need to verify your identity before responding. We will respond within the time limits required by law, normally within one month, unless the request is complex or numerous.

9. International Transfers

Where any processor or service provider stores or accesses data outside the United Kingdom, we will take steps to ensure that appropriate safeguards are in place. These safeguards may include adequacy regulations, standard contractual protections, or other lawful transfer mechanisms.

10. Children’s Data

Our services are generally aimed at adults and business customers. We do not knowingly collect personal data from children except where it is incidental and necessary in the course of providing a service, such as household access arrangements. If we become aware that we have collected children’s data inappropriately, we will take steps to remove it where legally required.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, our services, or how we process personal data. Any updated version will apply from the date it is issued. We encourage customers to review the policy periodically so they remain informed about how their data is handled.

12. Summary of Our Commitment

Harringay Cleaner is committed to processing personal data lawfully, fairly, and transparently. We collect only what we need, use it for legitimate service and legal purposes, keep it only as long as necessary, and protect it with suitable safeguards. We also respect your rights and aim to respond to privacy concerns promptly and responsibly. This policy applies to all Harringay Cleaner customers in the area and is designed to support clear, lawful, and respectful data handling at every stage of our service relationship.